Best Contact Center Solution provider in Oman


         Ainaan networks provide the best and cost-effective call center solution provider in Muscat Oman. According to customer requirement , we design the contact center effectively and demonstrate before delivering the end product. Our technical and design team are always reachable to the customers . Ainaan network is the best contact center solution provider in Muscat Oman. We do call center setup in Oman for small , medium & large call center requirement. Contact Ainaan network for best call center solution in Oman. Call center solution Oman with CRM Integration, IVR solution, ACD solutions helps an modern organization in maintaining a healthy relationship and helps in satisfying service to clients.


QUALITY COMMITMENT EXCELLENCE


     Ainaan is believe in providing better value to our customers by engaging industry experts and certified professionals while designing a proper contact center solution in Muscat Oman. Thus we achieve in developing the best solution at a minimal cost.


Call Center Software for Small Business oman


    Ainaan network is expert in call center industry, specialized in Muscat Oman for 6+ year successfull. We offer the complete portfolio of call center solutions from call center IT systems & hardware to services such as voice recordings, consultancy, outsource or building your Call Center from scratch.


Transform your Customer Engagement

  • Deliver personal phone support: Helps customer service teams provide phone support within a multichannel context, for support across email, chat, social media, SMS and voice.
  • Empower agents to resolve more issues, faster:
    • Time-saving tools like automatic ticket creation and customer profile screen-pops, allows agents to focus on helping customers quickly, not on searching for information or navigating multiple systems.
  • Measure and improve phone support operations: Keep track of all calls with tickets and call recording, monitor queue volumes and agent performance with real-time reporting and monitoring, and understand how your phone support fits into your multichannel operations with centralized reporting.

Cloud PBX

Our Virtual PBXs run in a modern, secured and geo-redundant data centers. Connect from anywhere. No upfront investments needed.

IVR & Interviewer

A configuration of an unlimited number of IVR trees. Professional studio for voice recording. Interviewer - robotic dialing of contacts, without operators.

Dedicated PBX

Team of telecommunication experts, who deal with the issue of virtual or dedicated PBXs and contact centers for more than 15 years.

Call Recordings

Recording for entire calls, with call forwards. Recordings can be searched and played directly from the web interface.

Customer Satisfaction Surveys

Send an automated satisfaction survey to your customers after a call or email, receive online statistics of the results.

IP Telephony Solutions

Complete telephony system & IP phones solutions.We carry top brands in the telecom industry. FXO, FXS, GSM, DSP modules for PBX, Expansion boards.

Contact CRM

Automatically record communication history into the CRM customer's card.Automatically provided to the operator at the right time.

API & Integrations

Open multichannel platform with a REST API interface and integrations into other systems. Integrations with Salesforce, Microsoft, SAP etc..

Multichannel Call Center System

Inbound and outbound calling, operators skill-sets, real-time data reporting & statistics, predictive dialer, wallboard, web-chat, helpdesk, SMS, Facebook.

Whatsapp Integration

all centers can record and report all messaging, which offers many advantages to communicate securely with Whatsapp’s end-to-end encryption network, enhancing interaction with your customers

Access agent monitoring

Course-correct agent behaviors easily through whisper coaching, silent monitoring, call barge-in and call recording functionality.

Drag & Drop Call Management

drag and drop” graphic interface.easy to create menus and journeys tailored to your customers’ needs, whether simple or complex,



Contact Center Solutions


        The call center solutions which are focal points in any call center includes inbound call center, outbound call center, blended call center, contact center, web-enabled call centerl. In a call center systems, multiple elements of the IT Infrastructure also be linked, which includes wireless, unified communications, messaging systems, virtualisation, storage, remote support, information security, maintenance contracts and digital marketing.


Multichannel Contact Center Solutions


     This give customers the flexibility to choose the method of contact that makes the most sense for theme.Allowing agents to access customer information and messages in a single place. The purpose of a multi-channel contact center solution is to improve work efficiency and enhance customer experience.



Unified Communications System


     Unified Communications System also known as an IP PBX, Unified Communications system or bussiness phone system, a PBX acts as the central switching system for phone calls within a business.It talks about the integration of unified communication channels like the Instant messaging, VOIP, mobility features, video conferencing, speech recognition, data sharing, presence technology and much more that help people exchange ideas and do their jobs efficiently.



WHY CHOOSE US

Experienced Support Team

Certified team in contact center technology to support our customers.

Advanced technology

FSI uses the advanced contact center technology to our customers.

Smart and Easy Integration

We design the call center to make easy to use for our customers.

Inbound Call Center Solutions


     These solutions specializes in answering all sorts of incoming business or support calls. The nature of the call handled in inbound calls are sales inquiries, client support services. Our Inbound CallCenter Suit automatic control the distribution of your inbound calls to available agents and reduce processing times for higher customer satisfaction and quick response time and also provides personalized routing scripts that can be modify at any time. It helps in Agent performance like first call resolution (FCR), average handle time (AHT) and time in queue.



Caller ID Routing
  • DID (Called Number) wise routing to process, Call Queuing, and Call waiting
  • Skill based ACD (Automatic Call Distribution)
  • Call Queuing, Queue waiting message, and Queue Overflow
  • Call Routing to Scheduler, Voice Mail, External Number, and to IVR
  • Number Masking
  • Comprehensive reporting
  • User Configurable IVRS and CRM
  • Call Holding, Incoming Call Beep, Call Conference, Call Transfer, Call Barge-In

Outbound Call Center Solutions


     These Solution is a flexible tool which allows contact centers to manage optimal outbound campaigns. Algorithms allow maximum customer contacts in a minimal amount of time. This solution is effectively used for outbound calling process like telemarketing, collection, survey etc. to achieve maximum productivity of Agents.
Sophisticated solution for outgoing campaigns Campaign contacts auto-dialling Mass records downloading Complete operation history for every campaign record Mass editing, multiple records processing




Blended Call Center Solutions


     The focal point of a blended call center is to blend automatic call distributions. It will automatic call distribution call centers, also have agents to answer phone calls, while predictive dialing will connect agents only to specific telephone numbers that will answer a concurrent call in the telephony system. This will drastically decrease the amount of time any agent goes idle from not receiving inbound calls or even being idle through outbound calling. Blended call centers, get things done in an orderly, but continuous manner making it a more productive option for business .The blended call center will use software that enable them to provide both services and handle incoming and outgoing calls in a simultaneous manner for the business which contracts their services.Businesses who need both inbound and outbound call center solutions can defenitely use Blended services .



Virtual Call Center Solutions


     These are another fast-growing solution that many businesses are taking and considering when looking call centers. It will use software such as, different types of Search CRM software to form a call center, in which agents can be located anywhere geographically. This advantage of call center solutions , bussiness are able to have people who can work on all different time zones. This takes away from any additional need to purchase an entity to gather people in one place to do this type of work and will cut costs across the board in various ways.



Call Center Wallboard


     This module enables well-arranged real-time information being displayed on LCD screen/web browser. Call Center wallboard module consists of a set of statistic widgets; every team can create and design their wallboard panel by simply dragging individual widgets on the panel.